Frequently Asked Questions
Everything you need to know about your order and our timeless pieces.
What materials are used in your products?
We pride ourselves on using premium, ethically sourced Italian leathers and high-grade stainless steel for our timepieces to ensure durability and a classic aesthetic.
How long does shipping take?
Standard shipping typically takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed items are final sale.
Do your watches come with a warranty?
Yes, all The Horse timepieces are covered by a one-year limited warranty against manufacturing defects from the date of purchase.
How should I care for my leather goods?
To maintain the quality of your leather, avoid prolonged exposure to water and direct sunlight. We recommend using a high-quality leather conditioner every few months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.